Tuesday, April 24, 2007

Secret 6

Samuel Johnson once wrote:
"The vanity of being known to be trusted with a secret is generally one of the chief motives to disclose it; for, however absurd it may be thought to boast an honour by an act which shows that it was conferred without merit, yet most men seem rather inclined to confess the want of virtue than of importance."
This statement is quite true because in many ways it is soaked in irony and even paradoxic, though not in the same degree as saying "this statement is false" or "I am lying now," yet it does trump the very purpose of keeping a secret in the sense that if keeping one brings notoriety then what's the purpose of keeping said information hidden? This is truly food for thought, a concept that could be discussed for hours. There is a reason why secrets are what they are; the public at large shouldn't be aware of its existence but when someone is given the "great honor" of holding an important secret it cripples the purpose of keeping said information under wraps.
Let's say you've given delicate information that could destroy a very powerful person within your company and somehow the word got out that you are holding said information, though not the information itself. The attention this could bring to you is downright maddening, without mentioning the pressure of your peers and various other people and entities that would use the information for their own, very specific purposes. When you have this much attention over something that, at its very core, was supposed to be kept secret then what's the point of keeping it away from the public anymore?
In a situation such as the one I just described it would seem that it's much, much easier to simply disclose the information and end the smoke and mirror game. But then, if such a secret was only kept that way due to the vital information it's composed of, one so huge it could cause severe repercussions to people or entities that protect your company's assets, what would be the repercussions of divulging it? What would be the ultimate cost?
The definition for "secret" can't be any clearer:
Something that is or is kept secret, hidden or concealed; a classification assigned to information, a document, etc., considered less vital to security than top-secret but more vital than confidential, and limiting its use to persons who have been cleared, as by various government agencies, as trustworthy to handle such material.
To announce someone as "trustworthy" when it comes to the person's ability to keep a secret, you're inviting people to pry deeper. Your enemies will know that this person has information that is vital to you, and if you want it to be kept a secret then it most be important enough that if it fell in the wrong hands it would cause serious damage to both you and the company's integrity. Either scenario is not a favorable one.
In the end, the course of action when it comes to holding vital company information is simple: do not divulge it to the public. Keeping secrets a secret is the first step to creating a steel wall around the company's assets; just like a magician, he will never go around telling the world how he does his tricks. It goes the same with the way companies do their business, only the people who absolutely need to know are the ones who hold that information, as in a need-to-know basis where everyone is aware of their immediate contour and as far as the overall picture is concerned everyone's in a state of ignorant bliss. Secrets in business are always an ill-advised practice, but when it comes to internal conflicts and other instances where the company's guts would be on display for everyone to see, discretion is the order of the day.

Secret 5

"People are people, are people." Every person's an amalgam of thought and emotion, each one different and each one with an opinion on whatever subject you can throw at them. There are as many viewpoints as there are colors, and that's something you cannot control. A totalitarian leader, one that imposes his will onto the men and women working for him, won't survive in this highly-industrialized world where there's always someone younger and better than yourself eager to take over your position. This is why it's always wise to include your co-workers in group decisions and inform them of the things they would otherwise not hear about if it wasn't for you; and to include employees and listening to their opinions requires unfathomable amounts of patience.
You are in charge of a department of individuals, each with their own way of working but still they are a team and you, as their manager, should be able to make things easier for them in such a way that they can all perform their tasks in their own way but still point them to the direction where the company's best interests lie. The most effective way to accomplish this is, ironically, the most time-consuming and emotionally-investing, no one said this would be easy, but if you want your employees to work at the highest of their capabilities you are going to have to listen to them: their fears, their concerns, their work ethic and how it might conflict with the company's interests, how they're getting along with other members of their team and and other company-specific points that should be open for discussion between an employee and his manager at any time.
The key to this is to have patience. Tons and tons of patience. You have to mantain level-headed, calm, cool and collected in order to have a clear head when problems arise. There will be moments where you will feel as if all of the company's problems are falling right on your head but still, you must keep calm; there is no problem that doesn't bring with it a solution. A good manager-employee relationship always helps to ammend problems that need immediate care and also sets a foundation of trust that will reap benefits further down the line. Having a short temper is probably the worst quality to have when you are in a manager's position; you will create animosity with the other employees quickly and that will result in a mediocre product. Simply put, people won't work to the top of their capacity when they're in a non-favorable working environment.
Once you acquire the imperative skill that is patience, you'll begin to notice that it helps you with other areas of your life as well. Your health risks lower since a lack of patience is often related to stress and high blood pressure; you will be more relaxed and laidback, resulting in a healthier, happier life. All of this is psychological, upon further research. It's all in your head to let things get to you. There are many techniques that can help you keep your cool while going though stressful situations, and they'll pay off later when your employees see that their manager doesn't fold under pressure and is, in fact, calm and serene when the going gets rough. To put it all in a definitive perspective then, remember this simple fact: there are three secrets to managing. The first secret is have patience. The second is be patient. And the third most important secret is patience. Once you take these three secrets to heart and apply them to the workplace you'll begin to see a change, not only within yourself and you performance as manager, but also with your workforce... it's a win/win situation that both you and your company can count on.

Secret 4

What is the definition of "enterprise?" A quick search in a dictionary will tell you that the word "enterprise" means "a purposeful or industrious undertaking (especially one that requires effort or boldness)." It would seem that in order to obtain the amount of boldness needed to take on such a "purposeful and industrious undertaking," whatever it may be, an individual will need all of the support he can possibly get. No monumental task is ever truly done alone; there's always people that will help you along the way.
When you're part of a company, it is imperative that everyone understands what the stakes are and, most importantly, the definition of the word "team." If the people assigned to a specific endeavour can't work as a team then the project is dead on arrival, things are as simple as that. One of the secrets of attaining success is to teach everyone how to work as a team because if this very important step is not taken it will almost always cause a domino effect that will tumble over everything done subsequently.
Do you remember the Michael Jordan-era Chicago Bulls? They were unstoppable. True raw talent is what was on display every night they played and it wasn't entirely because of Jordan; of course, there has never been an athelete of his skill and there probably will never be when it comes to basketball but what made the Chicago Bulls such a spectacle and a joy to watch was how Jordan interacted with the rest of his team. When they played, there where times where it seemed like they could read each others' thoughts and execute these impossible plays, playing to each team member's strenghts in a way that had never been seen in the sport before.
Of course, it was this exceptional teamwork that had them win the NBA Championship more times than any other team in the history of the sport but one of the main reasons why they played as well as they did, why they gelled so well together was because Jordan, as team leader, learned to play the strenghts of his teammates in order to make the team the best it could be. Also, Phil Jackson (the team's coach) had the foresight of these people's abilities and sparked what is now known as one of the best teams in history and of course, you know how Michael Jordan ended up.
When Jordan retired the team started to crumble; other key players like Pippen, Kukoch, Grant, and Paxson left or retired, and the NBA was never the same. That kind of selflessness is something you don't see often anymore, and it's a shame because it's one of the cornerstones for having an extraordinary team.
To put it in lamest terms, there is no "I" in "team." The purpose of a group of people coming together for a common goal is to overcome obstacles together, under the premise that things are resolved quicker when you have several minds working on the same thing. This is true not only in the workplace, but in life as well, in many ways, that's what friends are for: to help you when things get rough. When you have a great team surrounding you though, everything should be nothing short of a walk in the park!

Secret 3

When you start an enterprise that's the end result of your idea, there will always be a sense of propietary ownership; you will want to be there to put out any fires and solve any problems that the company might face because it's your creation and you know all aspects better than anyone, correct? This is a normal misconception that tends to sink many companies, that of its owners thinking they know everything there is to know about anything. Knowing everything is not the essence of a leader; a true leader is one that knows when it's time to step down and let another person more qualified than himself do the task at hand.

Micro-managing is always a bad idea. It's a tried-and-true practice to study your workforce one by one and see their aptitudes and shortcommings in order for them to be better-suited in the tasks they're assigned to do. Success leaves no room for neither ego nor jealousy for other people's strenghts; when you're part of a group that works for a common goal, priority one should always be fulfilling the group's objectives. Now, in order to get there, the group needs to learn to work as a team and it's the team leader's job to assess what each member's strenghts and weaknesses are in order to put them in positions where their strenghts will benefit the group the most. Leaders are what they are because of their ability to see the greatness in people, and not only that but also apply said greatness to the common goal.
A good example of a great leader you might not have heard of (yet) is that of Leonidas I, king of Sparta. In the Battle of Thermopylae, a vastly outnumbered Spartan/Greek army (led by Leonidas I) fended off Persian forces for days and even though the Spartans would be defeated in that particular battle, the 300 Spartan soldiers made a last stand that to this day is remembered as one of the most memorable in history. A testament to teamwork, strategy and planning, Leonidas' 300 Spartans caused crippling losses within Persian ranks, the number of casualties ranging between 20,000 and 50,000. This is what happens when you have a great leader: a group of people under the right leadership are capable of doing incredible feats, and true leadership lies in being able to place your resources where they can be maximized the most. Knowing that everything clicks and is executed like clockwork will bring the courage and determination to overcome great obstacles. Not everyone is aware of how important they can be, and it's up to you, the leader, to determine where your pieces best belong in.
There will be times in your life where you'll be helpless, without a clue as to how to tackle a situation that's way over your head. You know you can't do it alone... what will you do? In order to let other people that are better suited than you take on the problem it will take a certain amount of disregard for pride, as it seems. It's not easy to admit that you can't do something. A true leader recognizes when it's time to step aside and let another try... to be able to do this is one of the key elements of success in any enterprise; the true essence of being able to work as a team and give every member of your group the chance to stand out and shine will not only bring success in all of your ventures but will also make your peers stay under your leadership, and that, my friend, is what success is truly about.

Secret 2

Have you ever kept a secret? There are so many people living on Earth that the concept of someone who has never kept something to himself or has told a lie is downright ludicrous; social interaction demands, at times, that we withhold information for the same of preserving the status quo. Lies are no different, since all they are is secrets in disguise. The phrase "skeletons in the closet" has become such an inherent part of our lexicon that every time you meet someone new you automatically suppose that he or she has something to hide. Everyone has a story to tell, and it's up to them what parts of the tale they want to tell. Are said parts meant to be withheld forever, though? If only it was so easy.
Keeping a secret exactly that is frustratingly hard for a variety of reasons. Every person is a world of their own with their own set of values and opinions that, even if there are some that never change, there are at least twice as many instances that change throughout the course of one's lifetime as often as the weather itself. It's unpredictable, and even though secrets never change, the people that keep them do. No secret ever stays that way for long. No matter what scenario you put it in, there will always be a loophole where the truth will rear its head out; specially in the age we're living in now, where people can access any type of information they could possibly want with a click or the push of a button. The current generation is one of a "now" mentality: everything is so readily available in the way of information, technology and resources that there is no room for secrets anymore, and this statement can be applied all across the board from the most insignificant secrets to global scale, government-cripling ones.
But since we are not governments and to divulge that calliber of secrets could very well mean the demise of civilization as we know it, we can do something to save ourselves the embarrassment when it comes to our own secrets or things we know about others; withholding information, no matter how insignificant it may seem to be at first, it is always bad. Always bad. Let's put it in perspective: Let's say you bought a lotto ticket out on a whim. You don't buy lotto tickets often but that particular day you felt lucky so you decided to give it a try; you show it to your girlfriend and both of you don't think much of it so you stuff the ticket in the night table and forget about it since the draw isn't happening for at least a couple of days. The day of the lotto drawing comes around and your girl's at home for lunch and she happens to catch the lotto drawing, as it turns out, your number's the winner. You just won yourself 7 million dollars! You'd be so excited if you actually knew you had won, but your girlfriend decides to keep the information to herself; she takes the ticket from the night table, cashes it, and immediately quits work and starts spending it while you keep at it in your desk job like an idiot. Of course, eventually you notice how she left town "because of work" and never see her again, realizing a day later reading the newspaper that your number was the winner and that your girlfriend elloped with your money. How would this have been avoided? By keeping it a secret, of course; even still, your girlfriend would've found out eventually anyway whether you left her or stayed with her to enjoy your newfound fortune, and it would cause problems. Do you see where I'm getting at? Secrets are always meant to be found out eventually, and they only cause a whole lot of unnecesary tribulations. The thing with secrets boils down to this: is it really worth keeping it a secret?
Secrets will always be a part of our social interaction; we can't escape it, no matter what circles we troll ourselves into. You can be best friends with all members of your troop but as you find out with time, everyone has "dirty laundry" that no one else needs to know about. Everyone's perfect because of their imperfections, and because of said imperfections there will always be friction between someone and someone else's traits. Secrets will forever be a part of civilizations, but to think that secrets are like ciamonds in the sense that they last forever then you are sadly mistaken, since there will always come a day where the truth will come out. It's as sure a thing as death and taxes.

Secret 1

The road to the top is not easy; it takes more than just resources and intelligence in order to amass power and make your dreams come true, it takes something more. The most incredible feats ever done were accomplished due to determination, and its source can be trailed back to only one thing:
enthusiasm.
Take a look at your workforce and see this phenomena for yourself. The best work is done when the individual doing the job is invested in it, and not wishing it was over. Ask yourself this: when you do something, anything at all, are you ever excited about doing it? Of course, there are many times when we find ourselves doing things we wish we weren't, but for that very reason sometimes we don't do things as well as we could if we actually enjoyed the task put on our lap.
The secret to any successful venture is not investing the right amount of money or choosing the correct market to dive into: no one else will tell you this but entrepeneurs that have amassed fortunes in their industries will all agree that the key element that took them to the top was enthusiasm, of both themselves and the people working under him. Sounds simple, doesn't it? Of course it does, and as easy as it sounds it's just as painless to apply it in your project.
In order to generate enthusiasm for something you have to set goals for yourself. When you have goals to get to then, there is hope that you will get to them if you work hard to accomplish all you need to do to fulfill that sense of completion. The yearning to get there on the right foot and doing things right is what enthusiasm is all about. The question now is: how can I apply this philosophy to the things I do, as both an individual and an enterprise?
The differences between a single person and a conglomerate of people which a company is composed of are, in essence, no different from each other. Both are breathing, living things with needs that need to be taken care of for them to be happy. Keeping the individual happy is keeping the company happy and as long as all of the gears in the machine are taken care of then the mechanism that makes the machine work will do so more efficiently and, as a result, you'll get a better quality of work; markets are a cutthroat affair and many a time it's quality that determines where the consumer is going to turn to. Make the best product you possibly can and they will come; in order to make the best product possible though, you need to make your company's enthusiasm priority one because if you don't then the market will notice as the end result will be a mediocre output.
It boils down to this: keep the people working for you happy and they'll work for you in the utmost of their capacity. Make them feel at home; give them some sense of job security, incentives, and most importantly, company goals. This is definitely one of the instances where playing nice pays off in a big way, quite literally. This is how enthusiasm is the key to any successful enterprise and success itself: set goals for yourself and the desire to get to them will generate the excitement you need to work faster, better and with the best spirits you possibly could, everybody wins!